At BL Sweet Store, each order is prepared with great care to arrive to you in the most special way possible. Still, we know that unforeseen events can happen. Therefore, we created this policy to explain how exchanges and returns work in our store.
You can request an exchange or return of your order within 7 calendar days of receiving it, as stipulated for purchases made online.
To initiate the process, send an email to: [email protected]
In the email subject, write: Exchange or return - Order #[order number]
In the body of the message, send:
We will respond as soon as possible with instructions on how to proceed with your request.
Because we work with personalized stationery, some products are made especially for each customer. This includes items with names, phrases, exclusive artwork, visual identity, logos, specific themes, special measurements, or any customization approved before production.
In these cases, we do not offer exchanges or returns due to buyer's remorse, change of mind, or errors in information provided by the customer, such as names, phrases, measurements, files, approved colors, or artwork details.
Exchanges or corrections can be made when there is:
Ready-made products, without exclusive customization, can be exchanged or returned within 7 calendar days of receipt.
For this, the product must be:
Because they are paper products, some care is important. We do not exchange or return items that show damage caused by misuse or improper storage, such as:
If your product arrived defective, with a production error or different from what was agreed upon, please contact us by email at [email protected] within 7 calendar days of receipt.
After analyzing the photos, videos, and information sent, we may offer:
Product colors may present minor variations between the screens of the cell phone and computer and the printed material. This can happen due to differences in brightness, screen settings, paper type, finishing, and printing process.
Small variations in color, cutting, lamination, positioning, or manual finishing are not considered defects, as long as they do not compromise the use or quality of the product.
After the request is analyzed and approved, we will send you instructions for returning the product via email. The item should be sent well-packaged, preferably in its original packaging or in packaging that protects against dents, moisture, and damage during transport.
When a refund is applicable, it will be processed after receiving and analyzing the returned product. The timeframe and method of refunding the amount may vary depending on the payment method used for the purchase.
Before finalizing your order, carefully check all the information sent, especially for personalized products: names, phrases, files, colors, quantities, models, and artwork details.
If you have any questions before buying or after receiving your order, please contact us.
We'd love to help you with care and transparency. 💌
