We accept the payment methods available at checkout. You can choose your preferred option when finalizing your purchase.
The shipping cost is automatically calculated at checkout, according to the delivery address, weight, product size, and chosen shipping option. To check, simply add the products to your cart, enter your zip code, and check the available options before finalizing your order.
Shipments are made through carriers and delivery options available at checkout. After payment confirmation and order preparation, you will receive shipping information and, when available, the tracking code to follow the delivery.
We ship orders to several countries. It is very important to fill in the address carefully, including the correct house number, apartment/unit number, neighborhood, city, state, and zip code, to avoid delays or problems with delivery.
Delivery time depends on the shipping option chosen at checkout and your region. In addition to shipping time, some BL Sweet Store products may have a production time, especially personalized items, made-to-order items, or items created especially for you. The total order time may include:
Yes. Personalized products, made-to-order products, or products with exclusive artwork require a production time before shipping. This time may vary depending on the type of product, quantity, complexity of the personalization, and the store's demand at the time of purchase. Always check the product information before finalizing your order.
Yes! BL Sweet Store works with personalized products and creative stationery. You can personalize items such as notebooks, notepads, planners, bookmarks, stickers, kits, gifts for independent authors, and other products available in the store. When the product requires artwork, name, phrase, logo, theme, or specific information, please check everything carefully before production.
If you need to change any information, please contact us as soon as possible by email: [email protected]
If the order has not yet entered production, we will do our best to adjust it. However, once production has started, we cannot guarantee changes, especially for personalized products.
You can request an exchange or return within 7 calendar days of receiving the order, according to the rules for online purchases. For personalized products, made to order, or produced with information approved by the customer, exchanges or returns will only be made in cases of production error, defect, or shipment of a different item than the one purchased.
To request an exchange or return, send an email to: [email protected]
In the email, please include:
We will analyze the case and respond with further instructions.
If the product arrives defective, damaged, or different from what was purchased, please contact us by email: [email protected]
Send photos or videos of the product and packaging so we can assess the situation and find the best solution.
Yes. Colors may vary slightly between the screens of your cell phone and computer and the printed product. This happens due to differences in screen brightness, device settings, paper type, finishing, and printing process. Small color variations are not considered defects.
First, check the tracking code sent by email or track the order status on the store's tracking page. If the stated deadline has already passed or if there are any problems with tracking, please contact us by email: [email protected]
We will check what happened and help you in the best way possible.
You can contact us by email: [email protected]
We will respond as soon as possible, with all our care. 💌
